Question: How did you become a driver?
KA: Actually, I grew up in the business. My dad was a mover. Actually, he drove for Wheaton Van Lines in the early 80s for an agent. I joined the service to get away from it, got out, and came back. Been here ever since, and I have no intention of going anywhere else.
Question: How do you measure success?
KA: Finishing the job. Challenging myself with whatever job comes forth… just focus on the one and get through it.
Question: What is your approach to customer service?
KA: Just trying to fit the customer’s needs. Every one of them is an individual. If you identify that, and complete the one task that they’re really uncomfortable with, the rest of the move usually goes pretty smoothly.
Question: What is the best thing about being a driver?
KA: I have different opinions, I’m sure, but just travel, friends everywhere. My kids have been in all 48 states, just riding along over the summer. I like a change of scenery. I hate being in the same place, looking out the same windows. Ours are all different.
Question: Can you share a memorable customer interaction?
KA: Many, many, I’m sure, but from famous people to just the regular individual, they’re all so different. Whenever they get a smile on their face at the end of the job, I guess that’s the memorable part.
Huge thanks to Keith for his hard work, dedication, and willingness to share some wisdom! When it’s time to move, you can trust an experienced Bekins driver like Keith to make your relocation stress-free.
